Shipping & Returns Policy

Shipping & Returns

We offer international shipping to many countries. All shipping options displayed at checkout include product insurance and delivery confirmation with the exception of USPS Parcel Post International. Our shipping costs displayed at checkout include these services. Should you choose a Parcel Post shipping method, EZ Design Inc. will not be held liable for losses or damage to the package. Accepting our Shipping Terms waives any right for a loss or damage claim with EZ Design Inc. when selecting Parcel Post shipping method. Customers are therefore advised to select a shipping method which provides loss or damage protection such as UPS or EMS Priority International.

If you wish to make a purchase and have it shipped outside of the Taiwan and your country is not listed in the drop-down selection during the checkout process, please contact us via email to arrange for a shipping quotation and payment arrangements. The shipping quotation is provided as accurate as possible, however there may be situations where the actual shipping charge is a few dollars more or less. In these situations we will contact you to request additional funds or refund an overcharge. There are no guarantees on delivery time frames. If you have any questions, please contact us before placing your order.


FREIGHT FORWARDING

If you have selected a freight forwarder to receive your package in the Taiwan on your behalf, EZ Design Inc. is not responsible for loss or damage to your parcel once it has arrived at your freight forwarder. Please note- if your freight forwarder is located in Taiwan, you will have to pay sales tax. We may require proof of photo ID and credit card by asking you to submit a scan via email or fax of those articles.


LOST PACKAGES

In the event you have not received your package within a reasonable time, please contact your local post office or Customs Office. In most cases, the package may be waiting to be picked up. You can track the status of your package at EMS  or UPS.com using the Delivery Confirmation number provided in your shipment notification email or by logging into your account.

If it is determined that the package is lost, you will be required to sign a loss affidavit and authorize a Postal investigation on your behalf. We must also wait a minimum of 30 days for any package shipped through USPS before we can replace your order.

If you have provided an incomplete, wrong address, or did not pick up your package and your package is returned back to us, you will incur additional shipping fees to resend the package out to you. Please be certain that the information you provide is correct and contact immediately if you have made an error.


MERCHANDISE RETURNS

Change your mind? We will accept merchandise for return that was purchased from EZ Design Inc. within 7 days of contact from the date you receive your package. The merchandise must be in new, unused condition, and in its original packaging. There is a 10-15% restocking fee based on the items. Only a 3% restocking fee will incur if returned for store credit. Please E-Mail ahead OR login to your account for return authorization to get a RMA number. Packages without a Valid assigned RMA# clearly marked on the outside of the box will be refused to the carrier. We do not accept returns via COD or billed to EZ Design Inc. in any way. All returns must be authorized by us via phone or email prior to sending items back. These items, if found to be defective, will be repaired or replaced at our discretion.

We will accept RMA's up to 10 days after an RMA number is issued. International customers may take up 15 days to return merchandise.


DEFECTIVE RETURNS

If the item(s) you wish to return is in-operable, it may be defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective merchandise normally need to be returned directly to the manufacturer for warranty repair or replacement. Most of manufacturer defects found after the product has been installed or used revert to the Manufacturer's Warranty and they will handle any problems for you directly. If you can determine that a product is defective before using it, we may be able to accept it back for exchange; however, we suggest that you contact us before taking any action. Please do not attempt to self-repair or modify a defective item, doing so will void your warranty and your ability to return the item. Return shipping  costs for warranty issues are the responsibility of the customer.

We will accept RMA's up to 10 days after an RMA number is issued. International customers may take up 15 days to return merchandise.


DAMAGED RETURNS

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please E-Mail or call us immediately. Save all packaging material and paperwork; do not throw anything away and take photos if possible.